This page requires Javascript. I am not a Mac guy and I do not know of an option beyond the software provided through Apple. Make sure that the product is idle and silent when loading paper into the main input tray. Tell me what you’re looking for and I can help find solutions. Check the cartridges Low or empty cartridges can cause alignment failures. Pulling too hard on jammed paper can damage the print mechanism.

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Be careful to touch only the black plastic. Or, view all available drivers for your product below. Press the Power button to turn on the product. If the stop is not in place, the stack can be pushed too far forward, causing prijter product to eject blank pages. Asia Pacific and Oceania. Support Forum Join the conversation! You can also check the ink levels from the Printing Preferences dialog box for your printer.

HP Photosmart C5200 All-in-One Printer series

If the carriage is stuck on the right side of the productmove the carriage to the left side of the product. If the carriage does not move to the right side, turn off the printer, and then turn it on again. Remove any loose sheets of paper from the input tray and the output tray. If the colored areas of the alignment page look streaked, faded, or are missing colors, replace pringer tri-color cartridge located in the slot on the left in the printer.


HP Photosmart C All-in-One Printer Series – ‘Paper Jam’ Message Displays | HP® Customer Support

Europe, Middle East, Africa. This product has been exchanged for a new or refurbished product.

Press the Power button to turn on the printer. Europe, Middle East, Africa.

Printer Specifications for HP Photosmart C All-in-One Printer Series | HP® Customer Support

To resolve the issue, try each solution in this document, prnter then use the steps in this section to print a self-test report. See your browser’s documentation for specific instructions. Do not use paper that is bent, torn, dusty, damp, wrinkled, curled, or paper that does not lie flat. ;rinter warranty support needed would be completed by the third printet that sold the product.

HP has scanned your product but currently has no suggestions for driver updates. Look inside the product to see where the carriage is stuck, and then check for any torn paper or objects that might be restricting the carriage. Thank you for your reply, I have done this and the printer is working ok, but I can’t find the software for printing directly onto CD or DVD, I did have software for this on my windows machine which I no longer have and am trying to use this on the 27″ Mac.

Find Solutions, ask questions, and share advice with other HP product owners.


HP Customer Support – Software and Driver Downloads

If the alignment page looks correct and there is no error messagethe issue is resolved, and you can stop troubleshooting. This document includes the following steps prnter set up the product:.

If these steps resolved the issueand the test page printsthere is no need to continue troubleshooting. If rollers are missing or do not turn freely, buy a replacement rear access door.

See your browser’s documentation for specific instructions. There is jammed paper in the product. I am not an employee of HP, I am a printdr posting here on my own time. Check the rollers on the rear access door. Please try again shortly. Click the Estimated Ink Level tab.

Use a flashlight to make sure that you find all traces of paper. The following recommendations can help prevent recurring paper jams in your HP product. Insert the stack of paper into the main input tray with the ;rinter edge forward and the side to be printed on facing down.