I am a Software Engineer. I suspect that it’s necessary to install the firmware update to install the Windows 7 driver, and it’s necessary to install the driver before installing the firmware update. Message 6 of 8. I have the same question. Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service?

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Is my Windows version bit or bit? Please try again shortly.

We were unable to retrieve the list of drivers for your product. Message 7 of 8.

Clicking on Troubleshoot produces, after a long, long dot4ush, a pop-up that says “A problem is preventing the troubleshooter from starting. I’m connecting it directly to my computer via USB. So when you plug in the printer, windows should make a popup sound. HP has scanned your product but currently has no suggestions for driver updates.

Please verify your product is powered on and connected, then try again in a few minutes. I know it says it is for a fatal error during installation but it is applicable.


Didn’t find what you were looking for? If you can do that then ePrint Windows Software can help you find the device on the network and get pages printed.

Download hp LaserJet (DOT4USB)

I just can’t connect it to my Windows computer. Hello Pfill, You would want to make sure that the printer is being read by the windows 7 OS. Please mark the post that solves your problem as Accepted Solution. Select your operating system and version.

HP LaserJet Printer – Driver Downloads | HP® Customer Support

No software or drivers are available for this product with the selected operating system. Drivers may be in development so please check back at a later date or visit the product homepage. Modify your browser’s settings to allow Javascript to execute. The universal printer driver did the same thing as all the other drivers: The Virtual Agent is currently unavailable.

However, the printer never becomes available. If you have put any parts into the system, what are the new parts? I see you are having trouble installing the driver for this device.


Select all Deselect all. Or, view all available drivers for your product below. Where have you obtained the system?

HP Customer Support – Software and Driver Downloads

Please make a different selection, or visit the product homepage. Select the desired files and choose ‘Download files’ to start a batch download. Lawerjet you for your patience.

If so, you were successfull, test your printer and that will be it. Microsoft Windows 7 bit. Message 6 of 8. Message 2 of 8. Ultimately, I decided to install Windows 10 and it works great.

Message 3 of 8.